FAQ — AST Sportswear / Bayside

Bayside / AST Sportswear

Customer Support

Support

Shipping & Returns

Yes. Once your order has shipped you will receive an email notification along with a tracking number. You can also check order status by logging into My Account on our website.
Orders ship via UPS unless otherwise specified on your order. The customer is responsible for all shipping and freight charges. Please allow 1–2 business days for order processing. Note: we do not ship to PO Boxes.
Yes. Please allow up to one business day from order placement for processing before pickup.

Bayside Warehouse
2701 E. Imperial Hwy, Brea, CA 92821
Hours: Monday–Friday, 8:00 am – 4:00 pm PST

Have your order confirmation number or PO number ready when you arrive.
Please contact sales@astsportswear.com to inquire about international shipping options.
Please inspect all garments before printing or decorating. We cannot exchange any garment that have been printed, embroidered, dyed, washed, deccorated, or altered in any way. All claims must be reported within 7 days of receipt of merchandise.
Please inspect all garments before printing or decorating. We cannot exchange any garment that have been printed, embroidered, dyed, washed, deccorated, or altered in any way. All claims must be reported within 7 days of receipt of merchandise. Closeout items and samples are also non-returnable.

Return requests must be made within 14 days and can be done online on the Return Authorization Page.

A 15% restocking fee (with a $15 minimum) applies to all returns, refused shipments, and unclaimed packages, in addition to freight charges.
No. All closeout sales are final — returns are not accepted on closeout or sample items under any circumstances.
Phone: (800) 379-9969
Email: sales@astsportswear.com
Hours: Monday–Friday, 7:30 am – 5:00 pm PST

Still have questions?

Call (800) 379-9969 or email info@astsportswear.com — Mon–Fri, 7:30 am – 5:00 pm PST.

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Support

Ordering Information

Questions about placing or managing an order? We're here to help.

Yes, to place an order, first create an account. Create Account
You can order online through our website.

You may also contact our team. Call (800) 379-9969 or email info@astsportswear.com — Mon–Fri, 7:30 am – 5:00 pm PST.
Minimums vary by style number. Please refer to the individual product page or contact our sales team for details on the specific style you're interested in.
We accept major credit cards, ACH, Wire Transfer. Please contact sales@astsportswear.com for information about additional payment options or to inquire about credit terms.
Please allow 1–2 business days for order processing prior to shipment. For Will Call orders, allow up to one business day from time of placement before pickup.
You can place your backorder directly on our website. When you add an out-of-stock item to your cart, you'll be prompted to choose your preferred fulfillment method:

    Ship Available and backorder the balance.

     Ship complete when full qty is available.

If you need assistance, give us a call at (800) 379-9969, Monday–Friday, 7:30 am – 5:00 pm PST.
No. Inventory is not reserved until your order is fully submitted and confirmed.

Still have questions?

Call (800) 379-9969 or email info@astsportswear.com — Mon–Fri, 7:30 am – 5:00 pm PST.

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Support

General Questions

Learn more about Bayside products, manufacturing, and our brand.

Downloadable product spec sheets and digital swatch cards are available here.

Spec Sheet Swatch Card
Downloadable Bayside Catalog are available. Bayside Catalog

If you would like a catalog mailed to you, call (800) 379-9969 or email info@astsportswear.com.
We offer apparel and accessories for men, women, and youth. These include tees, long sleeves, tanks, sweatshirts, outerwear, beanies, safety apparel, blankets, scarfs, and tote bags.
Yes. AST Sportswear / Bayside is registered with major industry groups: ASI #30244, PPAI #213725, SAGE #63316, and UPIC #BAYSIDE.

Still have questions?

Call (800) 379-9969 or email info@astsportswear.com — Mon–Fri, 7:30 am – 5:00 pm PST.

Contact Us
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